Claims

At Agoras.gg, we're committed to providing a safe and reliable marketplace. However, we understand that occasional issues may arise during transactions. This section outlines the process for filing a claim and seeking resolution for disputes.

What is a Claim?

A claim is a formal request for review and resolution of a transaction-related issue. Claims can be filed by buyers or sellers who believe that the other party has failed to fulfill their obligations or has violated Agoras.gg's policies. Common reasons for filing a claim include:

• Non-delivery of the item or account
• Misrepresentation of the item or account's description
• Account recovery after the sale
• Fraudulent activity

Filing a Claim: Step-by-Step Guide

1. Attempt to Resolve Directly: Before filing a claim, we encourage you to communicate directly with the other party to try and resolve the issue amicably. Often, a simple misunderstanding can be resolved through open communication.


2. Open a Dispute: If you're unable to resolve the issue directly, log in to your Agoras.gg account and navigate to the transaction details. Click the "Open Dispute" or "File a Claim" button.


3. Provide Detailed Information: Clearly describe the issue and provide all relevant information, including:
   • Transaction ID
   • Date of the transaction
   • Detailed description of the problem
   • Supporting evidence (screenshots, chat logs, etc.)


4. Submit Your Claim: Once you've provided all the necessary information, submit your claim.

The Agoras.gg Claims Process

1. Acknowledgment: Upon receiving your claim, Agoras.gg will send you an acknowledgment email.


2. Investigation: Our dedicated support team will thoroughly investigate the claim, reviewing all evidence and contacting both parties to gather information.


3. Mediation (If Applicable): In some cases, Agoras.gg may attempt to mediate a resolution between the buyer and seller.


4. Resolution: Agoras.gg will make a determination based on the evidence and our policies. The decision of Agoras.gg is final and binding.


5. Notification: You will be notified of the outcome of the claim and any applicable actions (e.g., refund, account suspension).

Important Considerations

• Time Limits: Claims must be filed within [Number] days of the transaction date.


• Evidence is Key: The more evidence you can provide, the stronger your claim will be.


• Accurate Information: Providing false or misleading information will result in the rejection of your claim and may lead to further action against your account.


• Compliance with Policies: All claims must comply with Agoras.gg's Terms of Service and other applicable policies.

Agoras.gg is committed to resolving claims fairly and efficiently. We appreciate your cooperation in providing accurate information and following this process.