Agoras.gg Refund Policy

At Agoras.gg, we strive to create a fair and transparent marketplace for all our users. Due to the nature of digital goods, particularly video game items and accounts, our refund policy is designed to balance the interests of both buyers and sellers while mitigating the risk of fraud and abuse. Please read the following policy carefully before making a purchase or listing an item for sale.

General Refund Eligibility

Refunds are generally considered only in the following specific circumstances:

• Non-Delivery: The purchased item or account was never delivered to the buyer within the agreed-upon timeframe, and the seller is unresponsive or unable to provide proof of delivery.
• Material Misrepresentation: The item or account received by the buyer is significantly different from the description provided by the seller (e.g., incorrect rank, missing items, misrepresented stats). Minor discrepancies are not eligible for a refund.
• Account Recovery: The purchased account is recovered by the original owner within [Number] days of the purchase date, and the buyer can provide verifiable evidence of the recovery.
• Policy Violation: The transaction violates Agoras.gg's Terms of Service or Acceptable Use Policy.

Refund Ineligibility

Refunds are NOT granted in the following situations:

• Change of Mind: The buyer simply changes their mind about the purchase.
• Game Updates or Changes: Changes to the game itself (e.g., patches, nerfs, updates) that affect the value or usability of the purchased item or account.
• Buyer's Account Issues: Problems related to the buyer's own account (e.g., bans, suspensions) that are unrelated to the purchased item or account.
• Minor Discrepancies: Insignificant differences between the item description and the delivered item that do not materially affect its value or usability.
• "As-Is" Sales: Items or accounts explicitly marked as "As-Is" or "Final Sale" are not eligible for refunds unless there is evidence of fraud or gross misrepresentation.

Refund Process

1. Report the Issue: The buyer must report the issue to Agoras.gg Support within [Number] hours/days of the transaction or the alleged issue arising.
2. Provide Evidence: The buyer must provide clear and verifiable evidence supporting their claim, such as screenshots, videos, chat logs, or other relevant documentation.
3. Investigation: Agoras.gg will conduct a thorough investigation, contacting both the buyer and the seller to gather information.
4. Resolution: Agoras.gg will determine whether a refund is warranted based on the evidence and the terms of this policy. The decision of Agoras.gg is final.
5. Refund Issuance: If a refund is approved, it will be issued to the buyer's Agoras.gg balance or original payment method within [Number] business days.

Additional Considerations

• Agoras.gg reserves the right to refuse a refund if we suspect fraud, collusion, or abuse of the refund policy.
• In cases of account recovery, Agoras.gg may attempt to mediate a resolution between the buyer and seller, but we are not obligated to recover the account.
• This refund policy is subject to change without notice. It is the responsibility of the buyer and seller to review the current policy before each transaction.

By using Agoras.gg, you agree to abide by this Refund Policy. If you have any questions, please contact our Support team.